How to Fix Offline Error in a Brother Printer?

Printers are computer peripherals devices that convert the binary bytes of a computer into printed hard copy formats. Thus, making these peripherals inevitable devices for computer users. However, as no device is free from its fair share of glitches Brother Printer says its offline is also a common error faced by users. If you are wondering what causes these errors or what are the possible measures here’s a brief take on the causes and troubleshooting hacks.

Troubleshooting measures

When you are about to fix the Brother Printer says its offline  issue always starts with stringently checking the hardware and basic attributes. Here are few basic ground checks to follow 

• Verifying the machine is turned on

1. If you find that the screen of your machine is blank then chances are your printer hasn’t been turned on
2. Check the machine and ensure that it is properly turned on
3. If the machine doesn't wake up from the sleep mode make sure that the machine is tightly plugged in to the power socket and you have a working electricity connection
4. Remember that if you can not turn the power, on your printer, it indicates your printer is having a hardware issue. Thus go for some technical check instead of trying other troubleshooting measures
5. Also, don't forget to make sure that your printer is properly connected to a computer.
6. If its a USB cable don't forget to check whether its firmly attach to computer and printer or not
7. In the case of network or wireless printers make sure that you have a working internet connection.

• Paper jam

1. Another trivial yet prominent issue faced by users is a brother printer paper jam error.
2. To fix it clear all the paper jam both inside and outside the printer
3. To clear the paper jam outside the printer look for jammed papers in the input and output paper trays
4. Don't forget to open the automatic document feeder and check for jammed papers there
5. for clearing the jam inside of printer first turn off the printer and disconnect all the power cables
6. Now slowly and carefully remove the ink or toner cartridge access area and remove papers from there
7. Check under the paper path cover for any fragmented pieces of papers
8. Slowly remove the input tray and check for jam papers as well as see the cleanout doors and rear access doors
9. Once all checks we connect the power supplies and run a test print

• Make your brother printer default

1. Sometimes if the said printer is not set as the default one it might lead to Brother Printer says its offline error messages.
2. To set as default click open the control panel
3. Go to devices and printers
4. Now look at the printer in question and right-click on it
5. From the sub menu launched click the option set as default printer

• Clearing all pending print jobs

1. For this click on the brother printer icon
2. Go to the option see what’s printing
3. Click on the option printer and cancel all documents
4. If the cancel all documents option is greyed out then click on the administrator option, enter the password, and hit the yes button

• Changing printers status back to online

1. Again right-click on the icon of the printer in question.
2. From the submenu select option see what’s printing
3. Hit option printer
4. Click or check the option used printer online
5. If the option is already greyed out click the option administrators, enter the password, and use the printer
6. If you find the printer status is paused then follow the same steps and from the submenu uncheck the option pause printing

• Update printers firmware

1. sometimes the brother printer, not printing issue is contributed due to an outdated firmware
2. For this go to the official website
3. In the search panel interview or products name and model number and search
4. Once the product is located search for your operating system type
5. Hit the search button
6. From the firmware, the section goes to option firmware update.
7. Carefully read and agree to all the end-users licence agreement
8. once the download is completed follow the installation instructions to complete the process

• Update printer driver

1. To update your printer drivers go to the control panel
2. Locate the device in question right-click on it and click on the option remove the device
3. A popup will appear to confirm your action hit on it to confirm
4. Click open the official downloaded file and walk through the steps to complete the process of installation

• Restarting of the spooler service

1. For this launched the run dialogue box by simultaneously pressing the Windows key and R key from the keyboard.
2. Type command services.msc and hit the enter button
3. Now the services window will open
4. Right-click on the print spooler service option
5. From the next sub-menu click on the restart button

• If you are a Mac user

1. When you are using a Mac Book and error messages like Brother Printer says its offline appears here are few steps to follow
2. Click on the Apple menu and go to system preferences
3. Go to printers and scanners
4. From the printers, section choose the device in question
5. Check the driver which is being used
6. If the printer driver selected is Air Print don't forget to add CUPS printer driver to your Mac
7. Click the default icon
8. Select the name of your machine
9. Make sure that the model name along with CUPS is selected
10. If you cannot find the CUPS driver along with the machine it indicates the CUPS driver is not installed
11. In that case, you will need to download and install the full package of CUPS driver software
12. Now click on add button
13. Now the printer will be available in the printers section
14. Now from the Apple menu choose option quit system preferences
15. Run a test print to check

If the issues still continue ask for expert advice